A tale of two updates

My boss lost data from his Blackberry because a Windows Update screwed up Outlook's auto archiving function. Of course, Windows didn't tell us it did this, that would just be too helpful - nah, it just dumped data and the update removed the user's ability to turn off auto-archiving. 

Tech support people at various organizations kept telling us to go to Tools|Options...blah blah and then click Auto-archiving to turn it off...but the button wasn't there, and no one knew what to do about it.